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Oscars, Emmys, Brits…it’s been the season of awards and we’re proud to announce some outstanding winners of our own! The Cathedral Lodge scooped the Kent Invicta Chamber of Commerce Award for Excellence in Customer Service, whilst Apprentice Stonemason Sam Matthews was presented with a City and Guilds Gold Medal of Excellence.
It was the first time the Cathedral Lodge had ever entered for an award which made the sweet taste of success all the sweeter when it was announced they had won the prestigious Kent Invicta Chamber of Commerce Award for Excellence in Customer Service. The hotly contested award is given annually to a business that demonstrates commercial success and strategies for growth whilst achieving excellence in looking after its customers. The Lodge was given the award in recognition of their exceptional commitment to customers, performance and innovative approaches to monitoring and maintaining standards.
In giving the award the judges said:
Canterbury Cathedral Lodge stood out in a strong field. Their performance was well evidenced and the high level of commitment by all the staff to customers is clearly paying dividends. It may be an over-used phrase, but Canterbury Cathedral Lodge truly provides a first class service and thoroughly deserves the recognition the award brings.
Brigadier John Meardon, Receiver General of Canterbury Cathedral who accepted the award on behalf of the Lodge said:
This is a great tribute to everyone who works at the Lodge as they were up against stiff competition from across the county, including very large organisations of great repute. The award was even more appropriate because the event was held in the Canterbury Cathedral Lodge Auditorium and all aspects of the Lodge were on show for everyone to see.
Apprentice Stonemason Sam Matthews on the other hand is no stranger to picking up awards having already won two awards last year at the annual Building Crafts College prize-giving, held at the Carpenters’ Hall, London – ‘The Worshipful Company of Masons prize for Outstanding Effort’ and the ‘Sir Bannister Fletcher Prize for the College Student of the Year’ as well as a silver medal in the national ‘Skillbuild’ competition. Now Sam has just added a City & Guilds Gold Medal of Excellence to his trophy cabinet.
Sam has done amazingly well over the past year and we are very fortunate here at Canterbury to have such talented and motivated young apprentices – it bodes well for the future and inspires confidence that the Cathedral will be in safe hands for generations to come.
Heather Newton, Head of Stonemasonry and Conservation at the Cathedral
We are all delighted for Sam, he’s worked really hard and deserves this award,’ before adding wryly, ‘it’s also testament to the excellent training he has received here throughout his apprenticeship!
Senior Stonemason and tutor Steve Manuel